Blossom

Me and my partner visited Krakow and local restaurants in town and on our last day we went to this place on Saturday morning for brunch and it was busy when we arrived. We waited by the front door to be seated, which we have after about a minute, however, the menu for us was given to us after about 20 mins, meanwhile, we saw 3 staff members serving food, but no manager in sight ( someone who’s at the door welcoming customers or managing the place ). After another 20 minutes we were served by one of the waitresses, who took our order of 2 drinks, 2 meals and extra bits without making any notes of it or putting it down somewhere. I just would like to make it clear that me and her spoke in Polish so there was no language barrier. After about another 20 minutes, my partner received cold coffee and I received my soft drink, after about another 10-15 mins, the same waitress came up to us asking if I ordered chicken bagel, however I told her I’ve ordered salmon bagel. She said ok and went. We then waited another 30 mins before another waitress brought some food to our table. And I’m saying some food as they only brought one dish that was correct. We simply wanted one salmon bagel and one portion of 3 fried eggs with tomatoes and toast - not the biggest of orders I believe. Instead we received one bagel with chicken and one with salmon and scrambled egg. The waitress looked at us and said she will check it out and went and we never saw her or the first waitress or anyone else from the staff by our table again. By this time I was starving so I ate my bagel but my partner was waiting for his fried eggs which at the end never arrived. It took me about 15 minutes to eat my bagel while my partner was looking at me hungry waiting for his order but even after another 20 mins, his fried eggs never arrived and we were not approached by anyone from the staff. At this point we had enough of this waiting so we called one of the waiters explaining whats going on, and that we cant wait any longer so we just asked for the bill. The waiter did apologise for this and after about 10 minutes brought us our bill and a piece of carrot cake for their mistake, which is fair enough and my partner did eat some of it as he was very hungry by now. Generally speaking, I believe this place has a very good cook in their kitchen and there is no doubt about that, and as a former waitress in a popular restaurant I do understand it may get very busy and I appreciate all the staff that do work extremely hard to deliver good service and make sure their customers are approached within reasonable period of time. However, I dont understand why the waitress can’t make order notes on paper or whereever its convenient to them and repeat the order to the customer to avoid any errors as it can happen especially when its very busy like it was that day, what’s even more weird is that Iv seen one of waitress that did make order notes on her tablet ). The second thing is lack of manager or appropriate managing at this place, as I’ve seen 3 staff members doing inside and outside serving but noone that looks like a manager in sight. I love awarding hard working restaurant and organised staff with good tips for the good service I receive as they deserve it, however in this case, there was nothing to award this place for as the management was so disorganised and chaotic and noone seemed to even explained how this error with our food happened in a first place and priorities our food so we can crack on with eating and enjoy rest of our day. Even if you’re short of staff which I totally get that it may happen, there should be organisation in such a busy restaurant. Unfortunately, after this place, we had to go to traditional coffee shop so my partner can get his food that afternoon. Whats even more upsetting for us is that in previous online review the 'manager' of the place didn't even try to apologise,talk through the reasons why we received such a service or admit to any of the facts I just stated and simply tried to ban my comment - Thanks

Lovely place. Great service, they speak good english. Try the bagels as they are very tasty. They have a vast selection of wines and teas. Coffee made with different brewing methods available, and it's flavoury. Good wifi, no many electrical plugs available though (if you needed a place to work). Anyhow, very recommended

Comfortable, air conditioned environment great work hanging out. Good coffee and fast wifi with outdoor seating available. #BeatTheGrind

Hip and with great wifi

Always a great, welcoming vibe and laptop friendly. Delicious food (although a few more gluten free options and Sproud blue milk would be fab 😉) and outstanding service from Niki and everyone else. 🫶

Super café à Cracovie ! Autant pour venir travailler, pour prendre un petit déjeuner, pour prendre un café avec un bout de gâteau, pour manger un bagel bien garni à midi ou ressemblant.
Les petits déjeuners sont variés et savoureux, autant pour les amateurs de sucré que de salé!
Le choix de gâteau est ''petit'' mais chaque sorte est vraiment bonne!
Le wifi est à disposition, ce qui est bien pratique si on sur internet.
Le lieu est grand et spacieux, on peut autant se poser sur des canapés, s'asseoir à l'intérieur ou en terrasse.
Le personnel est accueillant, sympathique et dynamique :)
C'est un café où on s'y sent bien et où on a envie d'y revenir!

They deserve all the stars. We spent almost the full day there with a laptop and they took care of us Great food and drinks. Well done!!

Kawa, ciastka i wifi 😀

One of my favourite brunch places in Krakow. They serve really tasty food here. Usually it's really crowded during weekends. But on weekdays it's a great place to work with a laptop and enjoy some coffee and food here.

Highly recommended… good prices compare to portion size. ( portion size is too big for me, but i think its based on Local audience )… cozy place, lovely outdoor seating. Staff working on my visit date (25th July) really kind and nice…
Tried coffee, lemonade, bfast, desserts, everything was good.
Overall great experience, its pitty i was living in Neighborhood and never got to know abt such cozy place in a year time.
Overall very good experience :)
Wish you guys to prosper in ur business and keeping providing good food and service.