Dear Diary Coffee

Showed up. We’re able to get our drinks quickly and we’re well prepared. Nice environment with lots of art work on the walls. Mercy was great!!

Solid vanilla iced latte. Good wifi and comfortable space.

Good coffee. Great atmosphere and the people working there are very nice :) great local spot

Great atmosphere to work/study and the drinks are excellent. Top notch customer service; Mercy the barista went above and beyond.

Got an iced chai latte and parfait. Such a good shop inside very cute and homie, happy to support local and see many local artists work on sale
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Recently visited Dear Diary for the first time, and it is one of my favorite coffee shops in Austin. Our barista, Mercy, was so helpful in recommending drinks and food and was so patient. Cool atmosphere and a nice, serene spot to get work done.

Horrific establishment lately. As a local, I’ve been coming here for years. The last few times have been really disappointing especially with the food quality, and today was down right disrespectful. I was using the printer-I’ve used it hundreds of times over the years. It’s easy enough & you pay before. I go in this morning, & it’s completely off so I ask the barista to help out and explain I’ve already paid but the printer isn’t turning on. She says “oh haha I have no idea”…. Turns away from me… As if I was asking a patron? I said oh okay, can you ask someone who can help then? And explained this is time sensitive. She said “haaa I’m the only one here…” and went back to sitting behind the counter 🙃I asked if she minds if I then play around with the plugs, and light switches, or if she’d like to do that and help since she works there and I wouldn’t want to cause damage. This got her attention enough to walk 3 steps closer but certainly not to help the only person in the store who just tipped her 20% - LOL - She said “I told my manager we should throw it away. This never works..” I told her actually it does, I used it a few days ago and most employees are eager and ready to help if a customer has already paid and the printer isn’t on. I asked her if she could reach out to her manager to help since I’ve paid and need this printed by a deadline & she was refusing to help and she said “no my managers sleeping - she sleeps late.. haa” I asked her what she suggests I do at this point. My mind was absolutely blown. I explained in every way I could. Safe to say me and the rest of the neighborhood are pivoting to Bennu. Get better staff & treat the locals who have been coming to you for years with respect. Don’t ever say to someone that your manager sleeps late and then ignore them when they want help.

Clean shop. Quiet. Great coffee. Courteous service. Excellent to work on your laptop. Awesome for a quiet conversation with your diary or a friend.

The cafe had a cute vibe that was quite charming. What I particularly appreciated was their commitment to supporting local artists, with art adorning the walls that added to the cozy atmosphere. The friendly service further enhanced the experience, making it feel like a welcoming community hub. Although their specialty coffee was on the expensive side ($8 including tax+tip), I decided to give the barista-recommended spiced vanilla latte a try, and unfortunately, it didn't quite live up to the high expectations. Nevertheless, the cafe proved to be a good study/work spot, offering a comfortable and conducive environment for productivity.

Not a huge fan. Coffee is not great and there is no outlet if I want to plug in my computer for a quick work session