BROOKLYN PERK Coffee

I usually get good customer service here, but I was shocked by how rude the hijabi barista was today when I visited. She prepared my drink wrong, and when I asked her to add the honey I had asked for, she just smacked the squeeze bottle down on the bar and had me add it myself - you cannot add something like honey to an already-prepared iced matcha, and she should know that. I just decided not to deal with her and I asked the girl she was working with to refund me, but she made it properly instead which I really appreciate. Matcha is sometimes too strong here, but the girl who made it today did it perfectly. In the future I will probably avoid this place if I see the hijabi girl working here, because I find it so annoying to have to argue with someone to get what you asked for to begin with.

I only had a drip coffee and worked for about 2 hrs here. Cool vibe. Was able to snag the last available table, though by the time I left there were a few more. wifi worked for my needs. I didn’t snap any photos but the ones on Google Maps were what I experienced. Would come back.

A hidden gem with a relaxed atmosphere. We came New Year's Eve, enjoyed our coffees and stayed for hours. The staff was sweet and accommodating. The other patrons were working, reading and simply enjoying a lovely afternoon in leisure. Will definitely be back. Highly recommend.

I hate to do this, but there is a clear and apparent difference between the level of customer service given by the new European (? going off accent ?) barista and literally every one else who works here. The new barista started with other new baristas too so I’m not sure what the excuse is for her. She does not prepare the beverages to the level of quality I have grown to expect from this establishment as a regular customer. Her demeanor is short and rather unfriendly, especially when customers request her help. I guess she dislikes when she has to stand up and address us because she tries to sit for the entirety of her shift if she can help it. A few weeks back an unhoused woman locked herself in the small bathroom for over an hour and when customers complained she did absolutely nothing, called no one, and ultimately ignored the issue until her shift was up and then left it to the next girl to address. Furthermore, anytime this specific employee is working she never plays music. I’m serious. Complete silence and whatever noise is happening on the street. One of the many times this has happened I finally said something and she lifted her finger and only stated “later.” She did not play music later, or at all because she never does on her shift but when the other baristas come in she pretends like she was playing music and just so happened to be disconnecting from the speaker. I’m sorry about the length of this but I’ve held my tongue for months hoping someone would correct this very noticeably unprofessional behavior but I guess not. Her performance takes away from the wonderful nature of the rest of the staff here. There are too many people capable of fulfilling all aspects of this position for her to be allowed to not even show up and do the bare minimum. I pray some changes can be made because ultimately she (and only her alone) causes a noticeable shift in the environment that is not professional in the slightest.